Delivery and Shipping
Please read carefully: After checkout, once the order is confirmed we will send you a notification via email as soon as the item is shipped with tracking. Handling & shipping will take approximately 1 – 3 weeks or sooner (Please note these do not include weekends & holidays). Please note that with products that are personalized, there is an additional time cost to embroider the product, and therefore you should expect 2-3 weeks before you receive your product. Certain restrictions prevent us from shipping certain products to all geographical locations. We are NOT RESPONSIBLE for production delays, out of stock items or delivery errors or delays. All orders will be fulfilled in the order that they are received, however, we do endeavour to keep our inventory accurate to prevent multiple orders for a product when the product has already sold out.
We use Zásilkovna for domestic orders (CZ/SK), Packeta for neighboring countries (HU/RO/PL), and Česká pošta or other carriers for international orders (WORLDWIDE). We may consult with you on your preferred delivery method or choice of carrier for your order, and we will adapt to our customer’s needs and preferences. In-person pick-up is also available within the city boundaries of Prague, Czech Republic. Any in-person pick up will have to be arranged on an individual basis with us through our e-mail or Instagram.
PLEASE FOLLOW THE INSTRUCTIONS ON THE WEBSITE TO PLACE YOUR ORDERS. YOUR ORDER CONSTITUTES AN OFFER TO US TO BUY THE PRODUCTS AND SERVICES. AFTER RECEIVING AN ORDER, WE WILL SEND YOU AN E-MAIL OR VIA TEXT (LOCAL PHONE CARRIER RATES MAY APPLY) ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER (“ORDER CONFIRMATION”).
WHILE IT IS OUR PRACTICE TO CONFIRM ORDERS BY EMAIL, THE RECEIPT OF AN EMAIL ORDER CONFIRMATION DOES NOT CONSTITUTE OUR ACCEPTANCE OF AN ORDER OR OUR CONFIRMATION OF AN OFFER TO SELL A PRODUCT OR SERVICE. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WE WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN EMAIL CONFIRMING THE SHIPMENT OF YOUR ORDER (THE “SHIPPING CONFIRMATION”). A CONTRACT WITH US WILL BE FORMED ONLY WHEN YOU RECEIVE THE SHIPPING CONFIRMATION. THE CONTRACT WILL RELATE ONLY TO THOSE PRODUCTS AND SERVICES WHOSE SHIPMENT WE HAVE CONFIRMED IN THE SHIPPING CONFIRMATION. WE WILL NOT BE OBLIGED TO SUPPLY ANY OTHER PRODUCTS OR SERVICES WHICH MAY HAVE BEEN PART OF YOUR ORDER IN THE SAME OR A SEPARATE ORDER CONFIRMATION.
WE RESERVE THE RIGHT TO CANCEL YOUR ORDER AT ANY TIME BEFORE WE HAVE ACCEPTED IT AND WE MAY RESCIND OUR ACCEPTANCE AND CANCEL YOUR ORDER, OR ANY PORTION THEREOF IN OUR DISCRETION, EVEN AFTER YOUR RECEIPT OF AN ORDER CONFIRMATION OR AFTER YOUR CREDIT CARD HAS BEEN CHARGED. WE ALSO RESERVE THE RIGHT, WITHOUT PRIOR NOTICE, TO LIMIT THE ORDER QUANTITY ON ANY PRODUCT OR SERVICE AND/OR TO REFUSE SERVICE TO ANY CUSTOMER. WE MAY ALSO REQUIRE VERIFICATION OF INFORMATION PRIOR TO THE ACCEPTANCE AND/OR SHIPMENT OF ANY ORDER.
If you place an order outside of the European Union, your order might be eligible for customs, taxes, and duties which you will be expected to pay to the relevant local postage and customs authority. To The Moon Designs does not reserve any rights nor has the capabilities to pay the customs duties on your ordered product outside of the EU.
WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO THE ADDRESS DESIGNATED BY THE PURCHASER AS LONG AS THAT SHIPPING ADDRESS IS COMPLIANT WITH THE SHIPPING RESTRICTIONS CONTAINED ON THIS WEBSITE.
ALL PURCHASES FROM THIS WEBSITE ARE MADE PURSUANT TO A SHIPMENT CONTRACT. AS A RESULT, RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS TO YOU UPON DELIVERY OF THE ITEMS TO THE CARRIER. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED AND/OR LOST SHIPMENTS.